Customer Success Manager
$85,000–$115,000 year
RemoteUnited States
Job Summary
Provide analytics, resources, and technical support to drive successful client enablement and project execution at Arva Intelligence. Act as the primary feedback loop between partner clients and internal stakeholders, relaying feature requests and technology improvements to leadership. Aid in establishing timelines for the annual deliverable cycle, including enrollment goals and data collection, while serving as the main point of contact for customer inquiries and bug fixes. Utilize data analysis to track pacing across active projects and ensure specific partner deliverables are managed effectively. Lead strategic initiatives such as pilot programs for emerging environmental assets to drive innovation. Requires a Bachelor's degree in Agriculture or Environmental Science, sales experience, and deep familiarity with Precision Ag data layers. Base salary ranges from $85K to $115K; this remote role includes up to 25% travel and reports to the Senior Director, Global Channel Partnerships & Customer Success.
Required Qualifications
- Bachelor's degree or higher in Agriculture, Agronomy, Agribusiness, Crop and Soil Sciences, Environmental Science, or Agricultural Engineering
- Sales experience or the ability to support Sales Enablement and contribute to new marketing strategies
- Familiarity with CRM software, such as Salesforce, HubSpot, or others
- Deep familiarity with Precision Ag data layers including yield maps, soil samples, and VRT
- Experience with FMIS and the integration of data layers into SaaS platforms
- Technical aptitude and experience in SaaS support
- Excellent written and verbal communication skills
- Proficiency in data analysis tools and techniques
- Must be able to travel up to 25%
Desired Qualifications
- Proficiency in GIS, Power BI, or Tableau to translate complex agronomic data into actionable client insights
- Hands-on experience using CRM software (Salesforce, HubSpot) to drive account health and project organization
- Working knowledge of Carbon Accounting, Nature-Based Solutions, and environmental assets
- Prior sales and account management experience
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