Customer Success Manager- Arabic Speaker
On-siteRiyadh, Riyadh Region, Saudi Arabia
Job Summary
Empathize with every aspect of the customer experience, maintaining high engagement through on-site meetings to drive satisfaction and loyalty. Conduct usage and adoption reviews, proactively suggesting solutions to common challenges while identifying new uses for WebEngage that align with business goals. Coach customers to become product experts and partner with cross-functional teams to translate needs into new solutions. Be responsible for upselling, renewals, and increasing revenue per customer by implementing and optimizing cross-channel retention campaigns. Proactively spot and correct issues affecting satisfaction, while helping drive references and case studies through insightful reporting. Provide strong account management to existing clients, keeping them abreast of new products and services.
Required Qualifications
- Strong customer service background, follow-up, and organizational skills
- 3-4 years of relevant SaaS Customer Success experience
- Bachelor's degree in IT/Computer Science
- Diplomacy, tact, and poise under pressure when working through customer issues
- Excellent personal presentation and communication skills & strong client servicing skills
- Strong problem-solving skills
- Working knowledge of web applications, HTML, JavaScript, CSS, iOS and Android platforms
- Arabic speaker
Desired Qualifications
- Masters degree in Business Administration
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