Customer Success Manager

Serve as the day-to-day point of contact for assigned home health agencies, coordinate onboarding and rollout activities—scheduling, communication, and keeping all parties aligned, build strong, trusting relationships with QA teams, clinical managers, schedulers, and agency leadership, communicate clearly and professionally with customers, monitor usage patterns to identify where customers may need extra support, surface patterns, blockers, and product feedback to CX and Product teams, and collaborate cross-functionally with Support, Product, and Engineering. Travel occasionally for customer visits, shadowing, or onsite onboarding. The role requires curiosity, empathy, excellent communication, reliability, and the ability to navigate fast-changing situations.