Customer Success Manager, APAC
RemoteAustralia
Job Summary
Partner with education customers across Australia and New Zealand as a trusted advisor, owning the overall relationship and outcomes. Build strategic, multi-threaded relationships with champions, decision-makers, and executive stakeholders to develop success plans and drive adoption within the Instructure ecosystem. Proactively identify renewal risks and growth opportunities, leading engagements like strategic planning and value reviews while coordinating with internal teams to resolve challenges. Maintain clear visibility of customer strategy and next steps through disciplined use of CRM systems and contribute to cross-functional initiatives improving Customer Success operations across APAC.
Required Qualifications
- At least 2-4 years of experience in Customer Success, Account Management or a related customer-facing SaaS role
- Experience in education or Educational Technology
- Clear and concise written and verbal English communication skills
- Experience using CRM, Customer Success or project management tools to manage customer activity, workflows and portfolio visibility
- All employees must pass a background check as part of the hiring process
- Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address
Desired Qualifications
- Experience in Customer Success, Account Management or a related customer-facing SaaS role, ideally within Educational Technology
- Experience in education or Educational Technology would be highly regarded
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