Customer Success Manager and Project Coordinator
$70,000–$85,000 year
HybridPittsburgh, Pennsylvania, United States
Job Summary
Serve as the lead point of contact and trusted advisor to prospects and clients, identifying innovative solutions to meet business objectives. Develop understanding of client priorities, schedule regular meetings, and maintain contracts in coordination with a supervisor. Collaborate on statements of work and product proposals, proactively manage day-to-day client needs, and ensure timely delivery of solutions. Coordinate with team resources to provide a positive client experience through successful project implementation and active communication. Effectively advise technical and non-technical audiences on issues and solutions, assisting with challenging client requests or escalations as needed. Travel to local client sites for meetings.
Required Qualifications
- Minimum 2-year Degree in Information Technology, Business, or applicable major(s)
- Minimum 3-5 years' experience in a position with similar responsibilities of those required for this position
- Client-focused with excellent communication skills – verbal and written
- Excellent time management
- Experience with customer services management, information technology project coordination, multi-tenancy or customer environments
- Ability to work in a fast-paced deadline-oriented environment
- A registered vehicle and a valid Driver's License
Desired Qualifications
- Experience preferred with Microsoft 365/Azure Suite, cloud services administration, Autotask, Datto
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