Customer Success Manager (AI-Native)
$120,000–$120,000 year
RemoteCanada
Job Summary
Own relationships, escalations, and growth for Browse AI's managed and self-serve Premium accounts through proactive communication and business reviews. Spot renewal risks, drive land-and-expand conversations, and hand qualified opportunities to sales with full context. Supervise and refine AI agents that automate operational tasks like onboarding tracking and QA while you focus on judgment and relationships. Surface product feedback, churn signals, and expansion patterns to the product team, and maintain accurate account context in Attio. This founding individual contributor role reports directly to the CEO as you help build the company's AI-native Customer Success function.
Required Qualifications
- 3+ years in Customer Success or account management for B2B products, ideally technical or data products, with accounts you personally owned and grew
- Genuinely AI-native: a daily AI user, excited to build with and supervise AI agents, with evidence to show for it
- Excellent communicator in writing and on camera, calm and credible in hard conversations
- High-agency and self-directed. You bring structure to ambiguity
- Based in Canada
- Eastern Time preferred, for overlap with our EU customers
- Technical literacy: comfortable enough with APIs, data, and integrations to diagnose issues and know when to pull in engineering
Desired Qualifications
- Experience with web scraping, data extraction, or automation tooling
- You've built custom automations or agents (Claude Code, Cursor, Replit, n8n, Zapier, or similar)
- You've been an early CS hire who helped shape the function
- Experience in a PLG company where self-serve and managed motions coexist
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