Customer Success Manager - Ads Solutions
HybridMunich, Bavaria, Germany
Job Summary
Own relationships with a portfolio of advertising partners as their primary point of contact, guiding them through onboarding and campaign launches to ensure strong product adoption. Analyze campaign performance to provide actionable recommendations for improved outcomes and identify opportunities to expand partnerships through increased product usage and investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues, surface advertiser feedback for product improvements, and build scalable processes that support the growth of the advertising ecosystem. This role sits at the intersection of relationship management, strategy, and execution within the Go To Market Team.
Required Qualifications
- 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
- experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- experience with data querying (e.g. SQL, advanced excel/GSheet)
- Communicate clearly and build trust with both technical and non-technical stakeholders
- Operate with ownership and accountability in fast-moving, evolving environments
- Demonstrate sound judgment and a commitment to user trust and responsible platform growth
- This role is based in our Munich office
- We use a hybrid work model of 3 days in the office per week
- offer relocation assistance to new employees
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