Customer Success Manager - Ads Solutions
HybridParis, Île-de-France, France
Job Summary
Own relationships with a portfolio of advertising partners as their primary point of contact, guiding them through onboarding and campaign launches to ensure strong product adoption. Analyze campaign performance to provide actionable recommendations for improved outcomes and identify opportunities to expand partnerships through increased investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues, surface advertiser insights for product improvements, and build scalable processes supporting the advertising ecosystem. This role sits at the intersection of relationship management, strategy, and execution within OpenAI's Ads Solutions team, based in the Paris office with a hybrid schedule of three days in-office per week.
Required Qualifications
- 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
- experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- experience with data querying (e.g. SQL, advanced excel/GSheet)
- Communicate clearly and build trust with both technical and non-technical stakeholders
- Operate with ownership and accountability in fast-moving, evolving environments
- Demonstrate sound judgment and a commitment to user trust and responsible platform growth
- This role is based in our Paris office
- We use a hybrid work model of 3 days in the office per week
- offer relocation assistance to new employees
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.