Customer Success Manager
$60,000–$70,000 year
On-siteBrooklyn, New York, United States
Job Summary
Serve as the primary point of contact for new customers from contract signing through onboarding, guiding clients through the process to ensure a seamless experience. Build trusted, long-term relationships by providing exceptional customer service, coordinating with internal teams to keep implementations on track, and proactively resolving issues. Follow up post-onboarding to ensure satisfaction and identify opportunities to strengthen the relationship, while attending industry trade shows and visiting customer sites to represent the company. Continuously improve the customer experience in a fast-paced environment.
Required Qualifications
- 2+ years of experience in Customer Success, Account Management, Relationship Management, Client Services, Project Coordination, or a similar client-facing role
- Outstanding communication and relationship-building skills
- Highly organized with strong attention to detail
- Friendly, confident, and professional with a genuine passion for helping customers succeed
- Ambitious, proactive, and comfortable working in a fast-paced environment
- Comfortable working in an office setting
- Willingness to travel occasionally for trade shows and customer visits
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