Customer Success Manager
$54,000–$70,000 year
RemoteUnited States
Job Summary
Guide customers through the full lifecycle from onboarding to retention, driving adoption of core workflows and solutions to maximize value. Lead and monitor customer success plans across digital and hybrid models while proactively identifying risks via data and usage trends. Serve as a trusted advisor and customer advocate, collaborating with cross-functional teams to influence roadmaps and share insights. Support retention and growth initiatives through campaigns, webinars, and renewal readiness, ensuring accurate documentation in CRM systems. Maintain timely monitoring of customer health indicators and engagement levels to support continuous improvement of playbooks and digital programs.
Required Qualifications
- 3+ years of experience in Customer Success, Account Management, SaaS Support, or a related customer-facing role
- SaaS experience
- Strong ability to analyze customer data and translate insights into action
- Proven ability to build trust and credibility with customers in remote and scaled environments
- Excellent written and verbal communication skills
- Strong organizational, prioritization, and time management skills
- Comfortable learning and navigating new technologies and systems
- Ability to work effectively in a fast-paced, evolving environment
Desired Qualifications
- Experience working in digital-first or hybrid customer engagement models preferred
- payments, fintech, or legal industry experience preferred
- Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation
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