Customer Success Manager
On-site · Madrid, Madrid, Spain
Job Summary
Customer Success Manager focused on proactive, ongoing engagement with 3Shape customers to drive adoption, retention and long-term value. Responsibilities include onboarding new customers, educating end users on resources and features, establishing recurring touchpoints, collaborating with internal teams, expanding product adoption, and identifying opportunities to connect customers with the sales team. The role also involves delivering trainings, attending events (virtual and in-person), and maintaining customer relationships through a proactive, consultative approach.
Required Qualifications
- Strong customer orientation
- Excellent communication and relationship management
- Problem-solving and analytical thinking
- Attention to detail and organization
- Technologically savvy and adaptable to new tools
- Ethical conduct and compliance awareness
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