Customer Success Manager
On-siteDenver, Colorado, United States
Job Summary
Manage customer portfolios with a focus on performance, adoption, and expansion across multiple properties. Identify and qualify growth opportunities within existing accounts, then collaborate with Account Executives to drive multi-property rollout strategies and increase ARR. Assist in onboarding by ensuring successful activation and adoption through scalable processes while monitoring KPIs to identify gaps and drive corrective actions. Serve as a trusted advisor by responding to client inquiries, documenting interactions in CRM systems, and recommending product enhancements based on feedback. Lead value-based discussions to position solutions for portfolio-wide adoption and maintain renewal dates to ensure continued partnerships.
Required Qualifications
- Previous experience in SaaS, customer success, or client-facing roles
- Proficiency with CRM systems and Microsoft Office Suite
- Strong verbal and written communication skills
- Exceptional organizational, time management, and multitasking abilities
- Analytical and detail-oriented with strong troubleshooting capabilities
- Comfortable working both independently and as part of a team
- Proven ability to thrive in fast-paced, evolving environments
- Customer-focused mindset with a genuine passion for helping others succeed
Desired Qualifications
- Experience managing multi-location or enterprise accounts
- Experience working with data, performance metrics, or KPI-driven environments
- Bachelor's degree
- Experience with reporting and analyzing customer success metrics
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