Customer Success Management Associate

Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale. Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more. Lead engagements including hosting webinar-style training and empowering customers at scale through sharing helpful resources. Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness. Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions. Collaborate with team members to create and maintain training resources for end users. Monitor and analyse customer’s usage of our product. Present utilisation information to clients with recommendations to optimize their results. Identify and track opportunities and risks within assigned customer base. Maintain strong product knowledge for training, usage and client satisfaction. Help to upskill colleagues through product training and “lunch and learn” style engagements. Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.). About the team: Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximise retention, satisfaction, and loyalty. Moody’s is an equal opportunity employer. Employment is contingent upon compliance with company policies.