Customer Success Management Associate
On-siteTokyo, Tokyo, Japan
Job Summary
Collaborate with sales teams and internal stakeholders to develop client strategies, map the customer journey, and enhance the overall customer experience. Act as a customer advocate to ensure clients achieve desired outcomes with Moody's View solutions, while leading the post-sales lifecycle and coordinating with Sales and Product teams to drive retention. Build trusted relationships through proactive coaching, conduct C-SAT surveys and NPS outreach, and assist in preparing market insights. Travel approximately 10% of the time. Requires 1–3+ years of client-facing experience, fluency in Japanese and English, and a basic understanding of AI concepts.
Required Qualifications
- 1–3+ years of experience in direct business-to-business client-facing roles
- Understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases
- Excellent verbal and written communication skills (fluent in both Japanese and English)
- Strong ability to work independently and collaboratively in a team environment with keen attention to detail
- Basic understanding of artificial intelligence concepts
- Curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
- Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
- Undergraduate/first-level degree (e.g., Bachelor's degree) in Business, Economics, Finance, Marketing, or a related field
- Travel as required (approximately 10% of your time)
Desired Qualifications
- Ideally within commercial data, analytics, regulatory, or finance industries
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