Customer Success Leader - Remote

Define and execute BrainBox AI's global customer success strategy, operating model, and engagement framework. Build, lead, and develop high-performing teams across Customer Success Management, Measurement & Verification, Customer Performance Services, and Customer Support. Establish KPIs and management rhythms for customer health, retention, expansion, and overall customer outcomes. Lead Measurement & Verification teams that use energy engineering and analytics to provide customers with clear evidence of reductions in energy costs and emissions. Oversee Customer Performance Services, delivering sustaining engineering services that maximize ongoing energy savings, system performance, and occupant comfort. Direct Customer Support teams that monitor customer systems, ensure AI continues to optimize performance, and respond to events to maintain occupant comfort and operational continuity. Partner with Sales and Deployment teams to support successful customer onboarding, implementation, and adoption. Own post-deployment engagement, including executive business reviews, success planning, renewals, and expansion opportunities. Ensure a consistent, high-quality customer experience across regions and throughout the full customer lifecycle. Serve as the voice of the customer across Product, Engineering, Operations, and Commercial teams. Translate customer insights into strategic recommendations that improve product performance, service delivery, and customer outcomes. Support customer advocacy initiatives, including references, case studies, and long-term relationship development.