Customer Success Leader-Northeast Region
$150,000–$200,000 year
Remote
Job Summary
Lead a regional team of Customer Success Directors, coaching staff to build a high-performance culture focused on proactive client engagement and strategic account planning. Ensure execution of account strategies that drive revenue retention, client growth, and NPS improvement by using data-driven insights to identify at-risk accounts and develop intervention plans. Partner cross-functionally with Sales, Product, Marketing, and Implementation to align on account strategy, lead Executive Business Reviews, and drive adoption of revenue cycle technology solutions. Represent the customer voice internally to influence product roadmaps and collaborate on forecasting and renewal planning. Travel up to 50% to meet with customers and attend industry events.
Required Qualifications
- 10+ years of experience in healthcare technology, revenue cycle management, or SaaS-based customer success
- 5+ years of leadership experience managing and developing regional or national customer success teams
- Proven success in revenue retention, growth, and client satisfaction within complex healthcare organizations
- Strong executive presence and communication skills, with the ability to influence at all levels of the client organization
- Experience in account strategy, KPI management, and operational execution
- Demonstrated ability to collaborate across functions and drive cross-departmental alignment
- Excellent analytical, problem-solving, and organizational skills with a data-first mindset
- Proficiency with Salesforce, Gainsight, Gong and other CRM or customer success tools
- Bachelor's degree required
- Travel required: up to 50%
Desired Qualifications
- MBA or advanced degree preferred
- Prior experience with revenue cycle SAAS technology and service solutions
- Strong understanding of healthcare reimbursement, payer-provider workflows, and regulatory requirements
- Demonstrated success driving NPS participation, EBR cadence, and customer engagement metrics
- Commitment to FinThrive's core values — Customer Centric, Agile, Reliable, Engaged (CARE)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.