Customer Success Lead
$160,000–$190,000 year
On-site · New York City, New York, United States
Job Summary
Own the Customer Success function for Numeric, building an end-to-end post-sales motion and operating system to keep customers healthy, adopted, and renewing. Define health metrics (GDR, NDR, GRR, TTV), create a scalable playbook, drive activation and time-to-value, establish QBR cadences and escalation paths, and scale the CS team with coaching and hiring. Design the customer lifecycle in an AI-enabled SaaS environment, ensure adoption, enable data-driven decisions, and engage with accounting/finance stakeholders in high-trust conversations. The role is senior-level, requires 8+ years total experience with 3+ years leading a small team, and emphasizes system design, governance, and measurable outcomes.
Required Qualifications
- 8+ years total experience
- 3+ years managing a team of ~3–8
- built a customer-facing function
- owned a hard outcome number (GDR/NDR/GRR/TTV)
- systems designer or experience designing operating systems
- AI-fluent or experience building automation around tasks
- experience in accounting/finance context is a plus
- CPA optional
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