Customer Success (Intern) - Lagos
On-siteLagos, Lagos, Nigeria
Lagos, Lagos, NigeriaOn-siteInternshipEntry LevelSmall
InternshipEntry LevelSmall
Job Summary
Handle customer tier 1 ticket queries via Zohodesk or Freshdesk, ensuring timely responses and issue resolution. Establish strong relationships with key client contacts while learning about their business challenges and how FlexiSAF services can solve them. Collaborate with internal teams to address client inquiries, track inquiry progress, and escalate unresolved issues for resolution. Contribute to internal documentation and assist teammates in handling technical and relationship issues professionally. This paid internship offers a monthly allowance of N50,000k to N70,000k in a hybrid remote and onsite setting at FlexiSAF.
Required Qualifications
- First degree in Computer Science or any relevant discipline
- MUST have completed the mandatory National Youth Service (NYSC) as at date of application
- 0-1 year of experience in customer-facing preferably in the SaaS Products industry
- A passion for solving problems, especially technical ones, and delivering excellent service
- Great communication skills, especially when responding to customer emails and inquiries
- Strong communication and presentation skills
- A problem-solving mindset and the ability to troubleshoot technical issues under pressure
- Proficiency with MS Office tools (Excel, Word, PowerPoint)
- A proactive attitude, always looking for ways to improve processes and deliver even better customer experiences
- A desire to learn and grow in customer support and success roles
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