Customer Success Intern (German Speaking) (m/f/d)
On-siteBerlin, State of Berlin, Germany
Job Summary
Architect and implement a best-in-class post-sales strategy for the DACH market, proactively identifying and resolving complex customer challenges to enhance lifetime value. Manage end-to-end post-sales journeys, including onboarding, claims handling, and delivery issues, while executing high-touch, multi-channel communication via phone and email. Design scalable processes that improve customer experience and drive critical cross-functional alignment with Tech and Logistics teams to ensure operational excellence. This role requires C1 German proficiency and is based in Berlin, offering an opportunity to contribute directly to the A11 Ecosystem's mission of redefining global supply chain sourcing through AI-driven automation.
Required Qualifications
- Enrolled in a university or recently graduated and looking to gain work experience in a fast-paced, venture-backed environment (minimum 6 months)
- C1 German is required for this role
- Excellent analytical and communication skills in German and English
- Please note that this position is based in Berlin
Desired Qualifications
- Deeply curious and passionately aligned with the vision of hyper-growth startups, eager to contribute to scaling
- Motivated and passionate about new ideas, with a creative, solution-oriented mindset
- Hands-on and execution-driven, ready to shape outcomes in a fast-paced environment
- Ready to make a significant impact on the customer success architecture and contribute directly to the company's mission in the DACH market
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