Customer Success Generalist
On-site · Bangkok, Bangkok, Thailand
Job Summary
Customer Success Generalist role in a fast-paced payments company requiring multi-channel customer support, issue resolution, and collaboration across departments. Responsibilities include handling customer inquiries via Email, WhatsApp, Live Chat, and ticketing platforms; providing information on transactions, onboarding, and product questions; escalating issues to stakeholders; analyzing transaction statuses using operational tools; driving customer satisfaction through empathy and proactive problem solving; and contributing to operational excellence projects. Required skills include strong English communication, analytical mindset, ability to handle open-ended problems, experience with ticketing platforms (e.g., Zendesk, Freshdesk, Zoho), and comfort working on Daylight time in Bangkok (GMT+7). Minimum 1 year of relevant experience in customer/merchant operations or relationship management in B2B or financial institutions; Bachelor’s degree in a relevant field; willingness to work weekends/public holidays. “Fresh graduates welcome” is noted as a possibility, and multi-channel communication with customers is emphasized.
Required Qualifications
- Bachelor’s degree from a reputable university in Engineering, Management, Finance/Accounting, Communications, or Computer Science/IT
- Minimum 1 year experience in Customer/Merchant Operations management or related field in B2B or Relationship Management in Banks/Financial Institutions
- Fresh graduates welcome
- Experience with ticket management platforms (e.g., Zendesk, Freshdesk, Zoho) or similar tools
- Ability to communicate in English across teams
- Willingness to be rostered on weekends and public holidays
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