Customer Success Executive
On-siteAmsterdam, North Holland, The Netherlands
Job Summary
Customer Success Executive at ServiceNow responsible for post-sales leadership across Enterprise, Industries, and Commercial sectors, driving long-term value by accelerating customers’ transformation journeys, ensuring renewals, and maximizing impact. Partners with C-level executives to deliver business outcomes, collaborates with Account Executives to implement integrated pre- and post-sales strategies, mitigates risks to value realization, and guides KPIs such as adoption, technical health, renewals, customer satisfaction, and expansion. Leads strategic alignment with ServiceNow leaders and partners to drive continuous improvement, while advocating for innovative, data-driven solutions and cross-functional collaboration. Requires deep experience in enterprise SaaS transformation, AI-enabled automation, and leadership in senior-level advisory roles, with fluency in Dutch and English.
Required Qualifications
- AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
- Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments
- C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives
- Leadership Expertise: A minimum of 10+ years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm
- Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts
- Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives
- Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations
- Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs
- Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution
- Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels
- Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success
- Fluency in Dutch & English are essential
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.