Customer Success Executive

The Customer Success Executive will lead post-sales transformation for Enterprise Accounts, align ServiceNow offerings with customer goals, and drive long-term value through executive-level advisory and collaboration with internal teams and partners. Responsibilities include owning post-sales success, partnering with Account Executives on integrated pre- and post-sales strategies, mitigating risks to value realization, guiding the Customer Success team to achieve KPIs (adoption, technical health, renewals, customer satisfaction, and expansion), and driving continuous improvement of business transformation initiatives. Ideal candidates have deep experience in enterprise SaaS transformation, executive-level relationship management, and a proven track record in leadership roles, with a focus on AI-enabled work processes, strategic advisory, and cross-functional execution.