Customer Success Executive - Nurse Co-Pilot
On-site · Palo Alto, California, United States
Job Summary
Lead implementation and onboarding of the Nurse Co Pilot product for hospital and health system customers, ensuring rapid time-to-value. Build deep, trusted relationships with nurse leaders, CNOs, and clinical operations teams; partner with Product, Engineering, Clinical, and Sales to gather feedback and influence roadmap priorities. Champion a care-model transformation mindset and engage executives and bedside staff to drive adoption and demonstrate value of AI in virtual nursing workflows. Serve as a strategic advisor to health system customers, driving defined clinical outcomes, operational efficiencies, and ROI. Manage complex deployments across hospital IT, nursing education, and clinical leadership; track adoption and account health; escalate as needed. Travel up to 25% for on-sites.
Required Qualifications
- Bachelor's degree from an accredited university
- Active RN license with a BSN (minimum)
- 5-8 years of experience in customer success, strategic account management, or related enterprise roles, with at least 5+ years in leadership positions
- Experience in virtual nursing, telehealth, or AI-enabled clinical technologies; strong understanding of how technology is applied in nursing workflows
- Demonstrated project management experience — proven ability to manage complex, multi-stakeholder implementations
- Ability to engage at all levels of a health system — from bedside nurse to C-suite — with the ability to transform care model thinking around virtual nursing
- Data-driven mindset with experience using metrics and analytics to track adoption, measure clinical outcomes, and demonstrate ROI
- Willingness to travel up to 25% for customer on-sites and health system visits
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