Customer Success Executive (Duarte, CA)
On-site · Duarte, California, United States
Job Summary
Customer Success Executive responsible for onsite, high-touch delivery at client health systems. Manages post-sale execution, including workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations. Builds relationships with healthcare staff, executives, and IT teams; leads nursing workflow alignment and training on Hippocratic AI solutions; collaborates with product, sales, and engineering to relay client feedback and influence roadmap; establishes and tracks metrics on patient care outcomes, adoption rates, and operational efficiencies; onsite five days per week at the Duarte, CA client site with occasional travel to headquarters in Palo Alto, CA.
Required Qualifications
- Bachelor’s degree from an accredited university is required
- 5+ years of health systems experience including customer success, account management, or project management
- Experience leading complex onsite implementations in clinical or operational healthcare environments
- Exceptional relationship-building skills across an organization, from front-line staff to executives
- Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements
- Experience working with cross-functional teams in a fast-paced startup environment
- Strong project management skills with the ability to manage multiple workstreams onsite
- Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations as mandated by the healthcare facilities where you will be deployed
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