Customer Success Executive
$3,600–$6,000 year
On-site · Noida, Uttar Pradesh, India
Job Summary
Customer Success Executive focused on managing customer onboarding and offboarding, monitoring system-generated communications, and providing first-level operational support. Serves as the key coordinator between customers and internal teams to ensure seamless customer lifecycle management and timely resolution of operational queries. Responsibilities include end-to-end onboarding, activation, and account setup; handling offboarding activities; monitoring alerts and notifications; logging and resolving routine issues; maintaining accurate records; and preparing operational reports. Requires strong communication, coordination, detail-orientation, multitasking, and proficiency in MS Excel, Google Sheets, CRM tools, with a basic understanding of SQL.
Required Qualifications
- Graduate in any discipline
- 1–3 years of experience in Customer Operations, Customer Support, Customer Success, Process Operations, or related functions
- Proficiency in MS Excel, Google Sheets, and CRM/support tools
- Basic understanding of SQL and ability to run simple queries for data validation, reporting, and troubleshooting purposes
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