Customer Success Engineer - West
Remote · United States or US
Job Summary
Customer Success Engineer who helps customers realize value from GitLab after the sale by providing technical product expertise and best-practice guidance. In a pooled, non-dedicated model, you’ll collaborate with CSMs, AEs, and Renewals Managers to support implementation, architecture, and adoption across GitLab workflows (source code management, CI/CD, DevSecOps, Agile Planning). Responsibilities include delivering enablement through webinars, hands-on labs, office hours, and on-demand engagements; providing technical and architectural guidance; aligning with account teams to support business objectives; developing reusable workshops and content; building competency in technologies aligned to GitLab’s market focus; and contributing to customer-facing learning resources (documentation, YouTube content, Digital Journey enablement). You’ll bring hands-on experience with GitLab use cases, translate tool capabilities into customer outcomes, discuss architecture and tradeoffs, communicate effectively in writing and live settings, and operate as a trusted advisor in a post-sales context. The team is globally distributed, focused on On-Demand Success, with a culture of asynchronous collaboration and continuous content improvement.
Required Qualifications
- Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning)
- Proficiency with DevSecOps tools or adjacent highly technical tooling
- Technical background in software development or systems engineering
- Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations)
- Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment
- Strong time management and prioritization skills in a pooled model
- Continuous learning mindset and certification/learning activities to maintain specialty competency
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