Customer Success Engineer
On-siteSeattle, Washington, United States
Job Summary
Configure customer accounts, customize backup policies, and facilitate onboarding while orienting stakeholders and walking through admin portals. Identify migration opportunities, analyze usage environments, and conduct success planning sessions to align business outcomes with product adoption. Run recovery simulations, apply the Veeam Data Resilience Maturity Model to track resilience posture, and deliver quarterly reports. Monitor signals for churn risk, define mitigation plans, and partner on renewal strategies with actionable technical insights. Engage CISO and CIO stakeholders with clear risk and opportunity updates to support executive discussions. Operate on a long-term assignment model covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR, influencing pricing and commercial terms in partnership with Sales and CS leadership.
Required Qualifications
- 5+ years in customer-facing engineering roles focused on data backup and recovery
- Advanced level of English and German
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
- Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations
- Excellent communication, cross-functional collaboration, and stakeholder management skills
- VMCE certification required
- Permanently located in Germany
Desired Qualifications
- Familiarity with Veeam platform capabilities
- AWS Solutions Architect (Associate/Professional) certification
- Microsoft Azure Administrator or Solutions Architect Expert certification
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