Customer Success Engineer
$120,000–$140,000 year
RemoteUnited States
Job Summary
Debug, report, and ship scoped fixes for bugs and regressions while turning recurring tickets into permanent solutions via documentation, product PRs, or agent improvements. Refine prompts, add tools, and run evaluations to enhance our AI support agent, ensuring more tickets resolve before reaching a human. Create guides and examples showcasing Resend's capabilities, proactively build relationships with customers, and identify potential papercuts. Advocate for customer needs to the greater Resend team. This role sits within Resend's growing Success team, supporting over 3 million developers with a focus on superior support experiences.
Required Qualifications
- 3-5 years of technical support or success experience
- Have experience improving email deliverability
Desired Qualifications
- You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
- Love helping solve problems for developers
- Can handle and perform under customer pressure
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