Customer Success Engineer
On-site · New York City, New York, United States or San Francisco, California, United States
Job Summary
Customer Success Engineer responsible for value acceleration at scale: unblock customers by identifying patterns, performing technical discovery, and translating objectives into actionable implementation paths. Partner with Customer Success Managers to design production-ready solutions, architect workflows or integrations, and create reusable assets (guides, templates, scripts) to scale best practices across customers. Drive product feedback and enablement, delivering pragmatic workarounds when out-of-the-box functionality isn’t sufficient. Requires 6-8+ years in a technical customer-facing role, a strong foundation in CS/Engineering, proficiency with JavaScript/Node.js/TypeScript, APIs, developer workflows, and DevOps practices; ability to scope ambiguous problems and produce deployable solutions; experience creating scalable collateral; comfortable engaging with developers and enterprise architects; bilingual in French. This role operates at Postman’s in-office hubs globally with a focus on delivering enterprise-ready technical solutions.
Required Qualifications
- 6-8+ years in a technical customer-facing role
- strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
- Experience with JavaScript and related technologies such as Node.js or TypeScript
- Deep understanding of APIs, developer workflows, and modern DevOps practices
- Proven ability to scope ambiguous problems and deliver working solutions quickly
- Experience building technical collateral that scales (scripts, templates, automation tools)
- Comfort engaging with individual developers and enterprise architects
- Familiar with Postman and broader developer toolchain (GitHub, AWS, Azure) and understanding how enterprises build and ship software
- Must be bilingual - French Speaking
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