Customer Success Engineer
Remote · United Kingdom or United States
Job Summary
Customer Success Engineer at PostHog, a natively remote product-analytics company, owns the post-sale journey for 25-40 paying customers with ARR in the $20k–$100k+ range. You’ll build relationships, troubleshoot technical issues, advise on configuration and pricing questions, manage escalations, and ensure customer health and retention. Responsibilities include engaging with customers, collecting and routing feedback to the product team, investigating technical issues, responding promptly to Slack messages and support tickets, and identifying opportunities to improve retention and reduce churn. Nice-to-have experience includes developer-tools familiarity, product analytics, session replay, data warehouses, feature flags, A/B testing, and prior pre-sales or Technical Account Manager roles. The role emphasizes autonomy, remote-first collaboration, and cross-functional impact, with compensation consisting of base pay plus a retention-targeted bonus. LI-DNI noted.
Required Qualifications
- Technically capable with code access or comfort
- Experience working with product analytics, session replay, data warehouses, or related tools (nice to have)
- Strong customer focus and relationship-building
- Able to work at scale with around 40 customers
- Pre-sales or Technical Account Manager background is a plus
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