Customer Success Engineer
RemoteIndia
Job Summary
Serve as a front-line technical point of contact for small-to-mid-size customer accounts, troubleshooting platform questions regarding configuration, integrations, and alert findings in partnership with Support and Engineering. Assist with customer onboarding by managing environment connections, initial configuration, and guiding new users to their first platform success moment. Support Customer Success Managers by preparing technical materials for check-ins, business reviews, and renewal conversations, while shadowing and eventually co-leading technical workshops and architecture discussions. Document recurring issues, build internal runbooks, and contribute to the CSE knowledge base. Track and escalate product issues and feature gaps to Product and Engineering, following up with customers on resolution. Build foundational knowledge of cloud environments including AWS, Azure, and GCP within the CNAPP space.
Required Qualifications
- 1–3 years of experience in a customer facing technical role
- Working familiarity with at least one major cloud provider (AWS, Azure, or GCP)
- Comfort reading logs, APIs, and basic scripts (Python or Bash)
- Strong written and verbal communication skills
- A genuine curiosity about cybersecurity and cloud infrastructure
- Comfortable managing multiple customer conversations at once and prioritizing under some ambiguity
- Based in or able to work from our Delhi or Bangalore hub
- open to some schedule overlap with customers in other time zones (e.g., US/EU) as needed
Desired Qualifications
- Exposure to containers/Kubernetes fundamentals
- Familiarity with Infrastructure as Code (e.g., Terraform)
- A cloud certification (e.g., AWS Certified Cloud Practitioner/Solutions Architect Associate, Azure Fundamentals, GCP Associate)
- Prior exposure to security concepts (vulnerabilities, misconfigurations, compliance frameworks)
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