Customer Success Engineer (Machine Identity Management)
RemoteAustralia
Job Summary
Ensure the successful deployment, automated lifecycle management, and ongoing stabilization of enterprise Certificate Lifecycle Management (CLM) and Public Key Infrastructure (PKI) solutions across distributed hybrid environments. Provide advanced technical expertise to empower clients, serving as the go-to expert for complex integrations, customizations, and feature adoption. Lead strategic engagements by conducting in-depth training workshops, assessing deployment gaps, and translating technical requirements into actionable improvement plans. Act as a strategic advisor to C-suite executives and coordinate high-touch delivery strategies with account teams to drive product adoption and resolve intricate technical challenges.
Required Qualifications
- Bachelor of Science in Computer Science or related Technical Field (or equivalent experience)
- 5+ years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security
- 3+ years of experience in a customer-facing or advisory role (such as Customer Success, Consulting, or Support Engineering)
- Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs
- Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases
- Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts
- High-level consultative skills, capable of influencing decisions and driving customer success strategies
- Public Key Infrastructure (PKI) encompassed technology, standards, and implementations
- Securing Internet applications, e.g., cryptography, standards, techniques
- Directory technologies and standards, e.g., LDAP, Active Directory
Desired Qualifications
- Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS)
- Familiarity with Public Certificate Authorities (e.g., DigiCert, Sectigo, Let's Encrypt, Entrust)
- Hands-on experience with HSMs or cloud-based key management services (e.g., AWS KMS, Azure Key Vault)
- Experience with automation and configuration management tools like Ansible or Terraform, for deploying and managing security infrastructure
- Familiarity with the ACME protocol or other automated certificate issuance standards
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