Customer Success Engineer
On-siteSan Francisco, California, United States
Job Summary
Own the post-sales technical relationship for API, agent, and inference customers, managing onboarding, integration, and production deployment. Debug API calls, review integration code, and architect solutions optimizing for latency, throughput, and cost. Translate recurring customer pain points into product proposals to drive feature shipping. Partner with Account Executives to surface expansion opportunities and turn pilots into scaled production usage. Build and maintain runbooks, reference integrations, and documentation to support team scaling. Work side by side with sales to drive adoption and technical success. Become a foremost technical expert on Hedra's platform, serving as the primary resource for developers and enterprise teams.
Required Qualifications
- 4+ years in a customer-facing technical role, customer success or forward-deployed engineering, solutions engineering, technical support engineering, or software engineering with direct customer exposure
- Hands-on technical ability. You can write Python that works, read and debug an API integration, and produce working sample code
- Experience with APIs, SDKs, and developer-facing products, and comfort explaining integration paths and deployment tradeoffs to technical buyers
- A track record of getting customers to production and keeping them successful, ideally with usage-based or consumption pricing
- Excellent communication skills and the ability to earn trust with developers and the leaders who sponsor them
- BS or BA in computer science, a related technical field, or equivalent hands-on experience
Desired Qualifications
- Demonstrated curiosity about generative AI, world models, and the inference and infrastructure that make them usable
- Self-motivated and independent: able to set ambitious (and yet accurate!) timelines and deliver on them
- Low ego, high patience, proactive communication. Strong opinions, loosely held
- Understand operational costs and overhead, short and long term, and how they show up in a customer's deployment economics
- Treat Hedra as your own and help shape the vision with us
- Startup experience and be a self-starter driven to build impactful products that change the status quo
- Shared love of solving hard problems
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