Customer Success Engineer (Contract)
$72,000–$90,000 year
RemoteSan Francisco, California, United States or Argentina
Job Summary
Support technical onboarding and deployment for enterprise customers by building AI voice agents alongside them and designing conversation flows. Debug APIs, webhooks, SIP, telephony, authentication, and latency issues while troubleshooting production deployments and working directly in customer codebases. Partner with Engineering and Product teams to identify gaps through customer feedback and translate needs into actionable improvements. Help customers launch new use cases and scale their adoption while becoming a trusted technical partner. This role sits at the intersection of software engineering, customer success, and AI deployment. You will work directly with customer technical teams to solve hard technical problems in a fast-paced startup environment.
Required Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
- 2–8 years of professional experience, ideally in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role
- Strong technical problem-solving skills
- Experience working with APIs and debugging technical issues
- Strong communication skills and the ability to explain technical concepts clearly to customers
- Comfortable working directly with customers and building technical solutions with them
- Must be available to work some overlapping hours with our Pacific Time-based team and customers
Desired Qualifications
- Experience with Python or TypeScript
- Experience with AI, LLMs, or Voice AI
- Startup experience
- Enterprise customer experience
- Willingness to travel occasionally for customer launches or onsite work
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