Customer Success Enablement Manager (remote)
On-siteChicago, Illinois, United States
Job Summary
Develop business plans with Customer Success and Sales leadership while representing the teams in strategic initiatives from identification through implementation. Identify workflow enhancements and efficiencies to foster cross-functional collaboration and drive profitable revenue growth. Analyze data and metrics to develop enablement strategies and Customer Success playbooks, ensuring initiatives are tailored to specific team needs. Oversee onboarding for new hires, including developing materials and delivering required training. Lead change management for new enablement programs, technologies, and processes, continuously measuring and adjusting initiatives. Develop communication strategies to articulate the rationale behind enablement transformations across business units and support new product introductions for successful integration. Serve as a trusted advisor to build strong relationships with sales and customer-facing teams.
Required Qualifications
- 8+ years proven experience in Customer Success/sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company
- ideally in legal technology
- Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices
- ability to translate these into effective enablement strategies
- Demonstrated ability to identify, design and deliver effective customer success/sales training programs
- Excellent project management skills
- ability to prioritize and manage multiple initiatives simultaneously
- Demonstrated success working cross-functionally
- excellent stakeholder management skills
- ability to build strong relationships across departments
- Authorization to Work in the U.S. without sponsorship now or in the future
Desired Qualifications
- Strong understanding of customer success/sales processes, methodologies and best practices
- Excellent written and verbal communications, and presentation skills
- Strong Salesforce, MEDDPICC and PlanHat experience
- Ability to analyze data and derive actionable insights
- Strong organizational and project management skills
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