Customer Success Director - Healthcare (C1 - B2B)

Own and execute CLEAR's healthcare customer success strategy, driving long-term value, adoption, and expansion across the partner ecosystem. Build, develop, and lead a high-performing Customer Success function by setting clear goals, coaching team members, and establishing a culture of accountability. Establish and deepen executive-level relationships across healthcare organizations while partnering cross-functionally with Business Development, Product, Technology, and Operations to shape scalable customer experiences. Lead end-to-end lifecycle management for complex healthcare implementations, from solution design and contracting through execution and ongoing optimization. This role requires 8+ years of experience in customer success or healthcare, with a focus on building teams and driving revenue outcomes. The position offers a salary range of $225,000-$275,000, including equity, and includes on-site work in a bright, energetic office with catered lunches.