Customer Success Director | Fully Remote US
RemoteIowa, United States or Hawaii, United States
Job Summary
Own a portfolio of strategic and enterprise customers, driving retention, expansion, adoption, and long-term value realization through proactive thought leadership. Act as a trusted advisor to senior customer leaders, guiding hiring transformation and digital adoption while translating usage into quantifiable business outcomes. Proactively identify risks and opportunities, then orchestrate internal cross-functional teams to deliver seamless experiences and facilitate high-impact executive business reviews. Partner tightly with Sales and Renewals to drive commercial success across your portfolio. This role requires 5+ years of experience in Customer Success or Enterprise SaaS, with a track record of influencing strategy in complex, global organizations. Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match.
Required Qualifications
- 5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS
- 3+ years supporting large, complex, enterprise customers
- Proven ability to operate as a trusted advisor to senior executives (VP–C-suite), influencing business strategy, adoption, and change across complex organizations
- Deep experience navigating matrixed, global enterprises with multiple stakeholders and competing priorities
- Strong track record of driving measurable customer outcomes including product adoption, retention, expansion, and customer health
- Comfortable owning both the customer relationship and the commercial outcome
- Exceptional skills in prioritization, program management, and stakeholder communication across a large portfolio
- Highly self-directed with the ability to identify risk, create action plans, and execute without heavy oversight
- Must be able to work from home in an environment free from distractions, where they can attend virtual video meetings
- CSDs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel
- Must be able to work from home in an environment free from distractions, where they can attend virtual video meetings
- CSDs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel
Desired Qualifications
- Experience working with Fortune 500 companies strongly preferred
- Background in HR Tech, Talent, Recruiting, or Workforce Transformation highly desirable
- Exposure to change management, digital transformation, or enterprise transformation initiatives a major advantage
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