Customer Success Director
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Own customer revenue, retention, and expansion across strategic accounts by identifying commercial opportunities and churn risks early to drive action. Build trusted relationships with executive stakeholders through strategic account planning, QBRs, and major escalations while ensuring clear objectives and success plans for every portfolio account. Lead and coach the Customer Success team to foster a high-performance culture centered on ownership, partnering with Business Development, Product, and AI teams to solve challenges and deliver commitments. Scale processes for onboarding, health monitoring, and lifecycle management using CRM data and automation to improve visibility and enable high-value interactions. Champion internal customer voice to shape product and operational priorities, turning Customer Success into a scalable growth engine within MoonTech's influencer marketing platform.
Required Qualifications
- Significant experience in Customer Success, Account Management, Strategic Accounts or a comparable commercial leadership role
- A proven track record of owning and improving revenue, retention and/or account expansion
- Strong experience managing high-value or enterprise customers and developing relationships with senior decision-makers
- Demonstrated people leadership experience with the ability to coach, challenge and develop high-performing teams
- A commercially minded and analytical approach to customer management
- Exceptional communication, negotiation and stakeholder-management skills
- Strong organisational skills with the ability to manage multiple strategic priorities simultaneously
- A genuine ownership mentality—you see problems, take responsibility and drive them through to resolution
- Confidence operating in a fast-moving environment where priorities can evolve quickly
- Experience using CRM or Customer Success platforms
Desired Qualifications
- An interest in AI, automation and technology-enabled Customer Success is highly valued
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