Customer Success & Data Analyst
On-siteWinter Garden, Florida, United States
Job Summary
Develop dashboards, reports, and KPI scorecards to provide visibility into operational and customer performance. Analyze fleet maintenance, service performance, and customer data to identify trends that increase vehicle uptime and reduce breakdowns. Partner with Operations, Sales, Service, and Leadership to translate complex data into actionable recommendations that improve business outcomes and strengthen customer relationships. Monitor customer health indicators, investigate data anomalies, and recommend corrective actions to enhance service quality and responsiveness. Identify process inefficiencies and collaborate with cross-functional teams to implement reporting enhancements and continuous improvements. Present findings to technical and non-technical audiences while maintaining accurate data integrity across business systems.
Required Qualifications
- Experience supporting operational reporting, KPI tracking, business analytics, or customer success initiatives
- Strong analytical and problem-solving skills with the ability to interpret data and translate findings into actionable business recommendations
- Advanced Microsoft Excel skills
- Bachelor's degree in computer science, Statistics, Information Technology, Systems or Data Engineering, Operations/Systems Management, Business Analytics, or a related field, or an equivalent combination of education and professional experience
Desired Qualifications
- Experience with Power BI or similar business intelligence and data visualization tools
- Experience working with CRM systems or customer data platforms
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.