Customer Success Coordinator
HybridIndianapolis, Indiana, United States
Indianapolis, Indiana, United StatesHybridFull TimeSmall
Full TimeSmall
Job Summary
Coordinate professional services, manage project scheduling, and communicate implementation milestones for the Scale Computing Platform onboarding journey. Monitor technical engineers' case progress to balance the overall services workload, update internal portals, and facilitate customer communication regarding new system implementations. Partner with Operations, Sales, and Support to align onboarding schedules with opportunity and fulfillment data, while routing service escalations to relevant internal teams for quick resolution. Track and execute internal Service and Support projects as needed.
Required Qualifications
- 3-5 years of customer service or coordinator experience
- Exceptional written and verbal English communication skills
- ability to convey technical concepts to users of varying skill sets
- Strong Google Office skills
- hands-on experience with CRM tools
- Proven ability to organize, prioritize, and manage tasks in a fast-paced environment
- A proactive self-starter who thrives in a hybrid cross-functional team environment
Desired Qualifications
- Salesforce experience
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