Customer Success Coordinator
HybridWarwick, Rhode Island, United States or South Windsor, Connecticut, United States
Job Summary
Manage customer supply orders and answer care-related inquiries by collaborating with referral sources, insurance companies, and internal teams to ensure efficient fulfillment. Process new and recurring orders via fax, phone, email, or in person while verifying insurance coverage, authorizations, and patient demographics in the electronic health records system. Handle walk-in patients, troubleshoot equipment issues, and coordinate appointments with respiratory staff. Actively increase sales through suggestive selling techniques and collect patient payments while ensuring cost responsibilities are understood. Participate in company phone campaigns and maintain accurate documentation for all interactions.
Required Qualifications
- 18 years of age or older
- Must be eligible to work in the United States and not require work authorization from us now or in the future
- Associate's Degree required
- 1 year of customer service experience
- Effective and professional verbal and written communication abilities
- Professional computer experience (especially Microsoft Office Suite)
- Ability to work independently to investigate and make decisions
- Ability to work in collaboration with others
- Ability to prioritize and complete work amidst interruptions in a busy work area
- Ability to comply with guidelines both internal and industry-imposed
- Ability to reconcile multiple shifting logistical factors for each appointment
- Strong attention to detail
- Great customer service skills especially in high intensity situations
Desired Qualifications
- Fluent in English and Spanish proficiency preferred
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