Customer Success Coordinator
On-siteCebu, Cagayan Valley, Republic of the Philippines
Job Summary
Serve as partners' primary contact for all service needs, offering exceptional support and creating strong professional relationships. Liaise with IT and Development teams to deliver satisfaction while using good judgment to provide tailored solutions for job board expectations. Relay partner feedback to managers regarding expectations and make recommendations to exceed those standards. Assist partners in understanding and maximizing website and career site functionality, including launch process inquiries. Maintain a flexible schedule with strong organization and prioritization skills to manage projects with minimal supervision.
Required Qualifications
- Bachelor's degree in marketing, business management, or communications
- At least 1-year experience in any related field
- Good working background in HTML, CSS, Sales Force, Basecamp and JIRA
- Intermediate to advanced technical and development skills such as HTML and CSS platforms
- Outstanding attention to details
- Ability to learn new tasks and create relationships with partners
- Highly articulate and professional
- Handles pressure well
- Hard worker, self-motivated and driven to succeed
- Must be able to perform essential duty satisfactorily
- All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire
Desired Qualifications
- Certification in computer languages that is pertinent to the role
- Call Center experience
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