Customer Success Coordinator - Italian Speaker
HybridBarcelona, Catalonia, Spain
Job Summary
Manage customer-facing and non-customer-facing operational responsibilities by delivering platform demonstrations, buyer trainings, and program reports. Liaise between clients and internal departments to solve challenges, while empowering customers to monitor performance KPIs and achieve strategic goals. Assist with creating communication for internal stakeholders, answer operational questions, and help clients derive maximum benefit from solution customization. Lead or contribute to internal and customer-focused projects aimed at standardizing processes and driving program success. Create data models to answer business questions and validate conclusions for new product applications.
Required Qualifications
- 2+ years of successful customer support or account management experience with large accounts, acquired in a fast-paced environment
- Excellent communication skills (both written and verbal) in Italian and English
- Excellent Excel and data analytical skills, with a proven ability to summarize complex data into actionable insights in multiple formats (e.g., PowerPoint presentations)
- High level of organizational skills with the ability to operate autonomously, prioritize tasks, and manage time effectively
- Computer literate and highly comfortable with Google Suite, Salesforce, AI usage, MS Office, and project management tools
- Location: Barcelona - hybrid
- Contract of Employment - Full time
- Start date: ASAP
Desired Qualifications
- Formal education in a related field (Supply Chain, Sustainability, or Business)
- Additional language fluency in French, German or Spanish
- Knowledge of procurement systems and/or SaaS solutions
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