Customer Success Consultant
On-siteGurugram, Haryana, India
Job Summary
Design and execute end-to-end customer journey and success programs to enhance adoption, satisfaction, and long-term value across India. Lead product UAT, feedback sessions, and focus groups to gather market insights while collaborating with Sales, Marketing, and Product teams to drive AI solution adoption and net POS growth. Analyze customer data and operational trends to recommend process improvements and develop targeted training initiatives for internal teams and clients. Engage external stakeholders to strengthen relationships and launch customer development programs that improve loyalty and brand awareness. This role supports the global LexisNexis Legal & Professional team in transforming the legal market through advanced analytics and generative AI solutions.
Required Qualifications
- Law degree
- Min 3 years post-qualifying experience in legal industry
- Experience in customer success, customer engagement, product adoption, training, sales enablement, or related business functions
- Strong ability to design customer journeys, success programs, and engagement frameworks
- Ability to analyze customer data, market trends, and operational insights to recommend improvement strategies
- Experience working cross-functionally with Sales, Marketing, Product, Customer Support, and subject matter experts
- Strong stakeholder management skills with the ability to engage internal and external stakeholders
- Ability to lead customer feedback sessions, UAT activities, focus groups, and insight-gathering initiatives
- Ability to develop training content, digital resources, and customer enablement materials
- Commercial mindset with an understanding of adoption, customer loyalty, account growth, and POS growth
Desired Qualifications
- other qualification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.