Customer Success Consultant Lead
$50,000–$70,000 year
HybridOxford, England, United Kingdom
Job Summary
Manage client relationships within the FMCG sector by executing critical communications and leading Joint Business Plans to align strategic service delivery with customer objectives. Drive adoption of NielsenIQ tools and capabilities while leveraging deep industry knowledge to increase client ROI across Retail Measurement and Consumer Panel Services. Own the NPS process by consistently reviewing success metrics, quality, and escalations to maximize client satisfaction. Identify unmet needs and sales opportunities during day-to-day engagements to hand off to Account Development. Act as the Voice of Customer by escalating data quality issues and reporting needs to appropriate teams.
Required Qualifications
- Extensive experience of analysing data in an FMCG environment
- Strong planning and servicing skills
- Experience of working with clients to solve business issues
- Excellent communication, presentation and interpersonal skills
- Demonstration of how to design solutions to answer client business issues
- A consultative style of working
- A proven track record of delivering success through others
- Ability to build strong networks and relationships, internally and with client
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