Customer Success Business Partner - Fixed Term Contract
On-siteLondon, England, United Kingdom
Job Summary
Manage a prominent portfolio of key accounts, driving adoption, expansion, retention, and maximum ROI through primary responsibility for solution deployment and user health. Collaborate with Partners and Professional Services to ensure seamless implementations and exceptional ROI while leading executive-level Quarterly Success Reviews and presenting Success Scorecards. Identify customer pain points via targeted workshops to surface upsell and cross-sell opportunities, acting as the internal voice to raise risks and advocate for needs. Partner with Renewal Managers and Account Executives on robust mitigation plans for renewal risks, and advise customers on establishing Centers of Excellence to promote long-term self-sufficiency. Contribute to evolving customer success assets, playbooks, and reference case studies to leave the team stronger than found.
Required Qualifications
- Previous experience driving value in customer success, presales, or management consulting roles
- Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics
- Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C-suite
- Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
- A unique ability to translate complex technical concepts into clear, customer-friendly business value
- Familiarity with software development processes and design methodologies
- A customer-first mindset coupled with strong problem-solving skills and the ability to remain calm and decisive under pressure
- Experience leading cross-functional teams to address sophisticated customer needs or deliver key projects
Desired Qualifications
- Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales
- Hands-on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure
- Familiarity with Anaplan or comparable enterprise planning platforms
- Background in change management and enterprise-wide business transformation initiatives
- Experience crafting customer-facing collateral, such as success playbooks or templates
- Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices
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