Customer Success Associate
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Monitor client health scores, usage patterns, and adoption trends to identify risks and opportunities while proactively engaging clients to prevent churn. Manage issue logging, tracking, and resolution through CRM tools, coordinating with product and tech teams to resolve incidents promptly. Develop comprehensive business development plans, track sales activities in CRM, and meet or exceed established sales quotas. Oversee invoicing processes, monitor payment status, and reconcile commercial agreements against actual usage. Monitor SLA adherence, ensure legal and compliance alignment, and manage vendor onboarding and change requests. Collaborate with marketing, product, and finance teams to drive expansion and maintain client satisfaction.
Required Qualifications
- Bachelor's degree in Business, Marketing, Data Science, or a related field
- At least 3+ years of experience in technical customer success
- Strong knowledge of data analytics
- Strong knowledge of SaaS
- Strong knowledge of data products or services
- Strong technical knowledge on software
- Strong technical knowledge on databases
- Strong technical knowledge on platforms services
- Proven track record of successfully generating leads
- Proven track record of engaging prospects
- Proven track record of closing new business in a B2B environment
- Exceptional communication skills
- Exceptional presentation skills
- Exceptional negotiation skills
- Ability to understand complex client needs
- Ability to translate client needs into tailored solutions
- Proficiency in using CRM systems
- Proficiency in using Salesforce
- Proficiency in using HubSpot
- Proficiency in using sales tools
- Proficiency in using Jira
- Proficiency in using Asana
- Proficiency in using Slack
- Ability to work independently
Desired Qualifications
- MBA
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