Customer Success Associate

Deliver prompt and professional consultative customer service to customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications; determine customer goals and compliance needs; leverage product knowledge to provide compliant solutions and initiate orders; manage end-to-end order processing and cross-sell opportunities; organize and prioritize case volumes using Salesforce and internal systems to ensure timely, accurate responses; develop and maintain positive relationships with customers and key partners; strive to become a subject-matter expert in the department, company, and industry; collaborate with the Customer Service team to resolve requests.