Customer Success Associate
$41,100–$68,900 year
On-siteIrvine, California, United States
Irvine, California, United StatesOn-siteFull Time$41,100–$68,900 yearEntry LevelTECHEnterprise
Full TimeEntry LevelEnterpriseTECH
Job Summary
Proactively support the onboarding process for new customers and address a broader range of inquiries and issues. Assist with renewals and upselling opportunities while monitoring and analyzing performance data to ensure implementation schedules and budgets are met. Provide intermediate-level training, document detailed interactions in the CRM, and collaborate with internal teams on feedback to improve products and services. Identify potential areas for service enhancement based on direct customer input.
Required Qualifications
- Enhanced Communication: Improved verbal and written communication capabilities
- Intermediate Problem-Solving: Ability to tackle a wider range of issues
- Analytical Skills: Basic analytical skills to track and interpret customer data
- Technical-Technical Proficiency: Stronger understanding of products/services
- Advanced CRM: More proficient use of CRM tools for streamlined customer management
- Customer Focus: Deepened empathy and focus on customer needs
- Collaboration: Enhanced team collaboration and coordination
- Feedback Implementation: Ability to implement customer feedback effectively
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process
- Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis
Desired Qualifications
- Must be able to lift 50 lbs
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