Customer Success Associate

Manage day-to-day communication and coordination with clients by understanding requirements and ensuring timely solution delivery. Coordinate with internal teams to address service requests, receive and document grievances, and track satisfaction metrics. Participate in onboarding, training, and follow-up sessions while attending meetings to prepare Minutes of Meeting and document action items. Maintain accurate client information in CRM systems and support feedback analysis for service improvements. Work US or AUS shifts to support international clients, applying best practices in relationship management and conflict resolution.